Copyright

No part of this website may be reproduced by any process, electronic or otherwise, in any material form or transmitted to any other person or stored electronically in any form, without the prior written permission of Tourism Southern Highlands, except as permitted under the Copyright Act 1968.

All material provided for inclusion on this website must be approved by Tourism Southern Highlands.

Tourism Southern Highlands is the owner of this site and reserves the right to make changes to material provided by third parties for inclusion at any time.

You may download or print material from this Site (excluding any photographic images*) for your personal, non-commercial use or for limited and reasonable use within your organisation. You must retain any copyright or other notices that appear on material you download or print and the name of the copyright owner must be acknowledged on all permitted reproductions, copies and transmissions.

Any other use (including copying, modifying, displaying or transmitting) of the content of this Site requires the prior written permission of Tourism Southern Highlands. Please contact us if you require any further information or need permission to make use of any content.

Trade Marks

The Tourism Southern Highlands name and logos: Tourism Southern Highlands and Southern Highlands name and logo, are the property of Tourism Southern Highlands and must not be used in any form without the prior written consent of Tourism Southern Highlands. Please contact us if you require any further information.

Terms & Conditions

Travel arrangements and prices detailed on www.southern-highlands.com.au are provided and coordinated by Tourism Southern Highlands. Tourism Southern Highlands has taken due care and responsibility to verify and check all information on www.southern-highlands.com.au as at the time of compilation. However, as the relevant accommodation and tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or misdescription contained within this website or information as so supplied.

Sales of services as contained on this website are made by Tourism Southern Highlands, only as an agent for the person, business or company providing the services. Tourism Southern Highlands does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how www.southern-highlands.com.au handles and protects your PII in accordance with commonly accepted privacy principles.

Tourism Southern Highlands reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to wingtour@wsc.nsw.gov.au or sent via postal mail to: Tourism Southern Highlands address.

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

Tourism Southern Highlands collects PII when you:

  • Make a booking
    Your full name, address, email address and phone number are taken each time you make a booking with www.southern-highlands.com.au.
  • Contact www.southern-highlands.com.au
    Tourism Southern Highlands collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

Tourism Southern Highlands uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.southern-highlands.com.au may be used to:

  • Purchase Tourism Southern Highlands products or services
    Information collected when you purchase from www.southern-highlands.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Respond to your questions or suggestions
    We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

Tourism Southern Highlands does not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation suppliers
    Tourism Southern Highlands provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Tourism Southern Highlands offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.southern-highlands.com.au.
  • Legal obligations
    Tourism Southern Highlands may be required by law to disclose information provided by you to www.southern-highlands.com.au for the purposes of obtaining products or services from www.southern-highlands.com.au. Tourism Southern Highlands may also disclose information against someone who poses a threat to Tourism Southern Highlands’s interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information

Tourism Southern Highlands believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

  • Booking information
    If at anytime you would like to alter the PII you provided to www.southern-highlands.com.au in your booking, please contact us.
  • General
    If at anytime you wish to enquire about any of your PII that is stored by www.southern-highlands.com.au please contact us.

Validity of Rates

All prices listed on this website are in Australian Dollars (AUD$), please refer to the Currency Converter on the Accommodation search page for the price in your local currency.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Deposits. Payment is due within 72 hours of receiving written confirmation from Visitor Centre. Please proceed to our "Secure Payment" form to submit credit card details.

Cancellation Policy

Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST) administration fee. This is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

Tours

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Secure Pay

BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browser's padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.