Copyright
No
part of this website may be reproduced by any
process, electronic or otherwise, in any material
form or transmitted to any other person or stored
electronically in any form, without the prior
written permission of Tourism Southern Highlands,
except as permitted under the Copyright Act 1968.
All
material provided for inclusion on this website
must be approved by Tourism Southern Highlands.
Tourism
Southern Highlands is the owner of this site and
reserves the right to make changes to material
provided by third parties for inclusion at any
time.
You may download or print material from this Site
(excluding any photographic images*) for your
personal, non-commercial use or for limited and
reasonable use within your organisation. You must
retain any copyright or other notices that appear
on material you download or print and the name
of the copyright owner must be acknowledged on
all permitted reproductions, copies and transmissions.
Any other use (including copying, modifying, displaying
or transmitting) of the content of this Site requires
the prior written permission of Tourism Southern
Highlands. Please contact us if you require any
further information or need permission to make
use of any content.
Trade Marks
The Tourism Southern Highlands name and logos:
Tourism Southern Highlands and Southern Highlands
name and logo, are the property of Tourism Southern
Highlands and must not be used in any form without
the prior written consent of Tourism Southern
Highlands. Please contact us if you require any
further information.
Terms
& Conditions
Travel arrangements and prices detailed on www.southern-highlands.com.au
are provided and coordinated by Tourism Southern
Highlands. Tourism Southern Highlands has
taken due care and responsibility to verify and
check all information on www.southern-highlands.com.au
as at the time of compilation. However, as the
relevant accommodation and tour operators on this
website supply this information, it accepts no
responsibility for any inaccuracy or misdescription
contained within this website or information as
so supplied.
Sales of services as contained on this website
are made by Tourism Southern Highlands, only as
an agent for the person, business or company providing
the services. Tourism Southern Highlands does
not accept responsibility for any changes in price
variation of services shown. All services and
prices are subject to change without notice.
All maps, photographs, illustrations and computer-based
graphics are included for general purposes only
and are not always indicative of the subject matter.
Hotel room photographs (graphics) may not be specific
to the actual room occupied. Maps are not to scale.
Privacy Policy
We are committed to protecting the privacy and
security of any personally identifiable information
(PII) you provide us. PII includes information
that can be linked to a specific individual, such
as name, address, phone number, or email address.
This privacy policy explains how www.southern-highlands.com.au
handles and protects your PII in accordance with
commonly accepted privacy principles.
Tourism Southern Highlands reserves the right
to modify or amend this policy at any time and
for any reason. Any material changes to this privacy
policy will be posted prior to their implementation.
Questions regarding this policy should be emailed
to wingtour@wsc.nsw.gov.au or sent via postal
mail to: Tourism Southern Highlands address.
What Information We Collect
In an effort to keep our service as simple and
easy as possible we do not create, use or store
profiles of our customers. We only record PII
and other information that we reasonably require
to do business with you.
Tourism Southern Highlands collects PII when you:
• Make a booking
Your full name, address, email address and phone
number are taken each time you make a booking
with www.southern-highlands.com.au.
• Contact www.southern-highlands.com.au
Tourism Southern Highlands collects PII such as
your full name, address, email address and/or
telephone number whenever you submit a query or
suggestion, or request assistance with a booking.
How We Use Your Information
Tourism Southern Highlands uses your PII only
for the purpose of responding to and fulfilling
your requests for our products and services. Information
collected on www.southern-highlands.com.au may
be used to:
• Purchase Tourism Southern Highlands products
or services
Information collected when you purchase from www.southern-highlands.com.au
is used to charge your credit card and deliver
your booking confirmation electronically. We may
also contact you about your stay for customer
service purposes or to make any changes or cancellations
to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or
telephone number to contact you when you submit
a question or suggestion.
Who We Share Your Information With
Tourism Southern Highlands does not disclose any
information about customer bookings to anyone
except in the following circumstances:
• Accommodation suppliers
Tourism Southern Highlands provides the guest
name, telephone number, address and email address
for each booking made to the relevant accommodation
supplier. Our accommodation suppliers require
this information for the booking and if they need
to contact you about the booking. Although Tourism
Southern Highlands offers accommodation from reputable
accommodation suppliers, we have not placed specific
limitations on these suppliers from using or disclosing
your information without your permission. Therefore,
we encourage you to review the privacy policies
of any suppliers whose accommodation you purchase
on www.southern-highlands.com.au.
• Legal obligations
Tourism Southern Highlands may be required by
law to disclose information provided by you to
www.southern-highlands.com.au for the purposes
of obtaining products or services from www.southern-highlands.com.au.
Tourism Southern Highlands may also disclose information
against someone who poses a threat to Tourism
Southern Highlands’s interests (such as
customer fraud) or whose activities could cause
harm to others.
How You Control and Access Your Information
Tourism Southern Highlands believes that site
visitors and customers should have control over
the collection and use of their PII. You have
control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII
you provided to www.southern-highlands.com.au
in your booking, please contact us.
• General
If at anytime you wish to enquire about any of
your PII that is stored by www.southern-highlands.com.au
please contact us.
Validity of Rates
All prices listed on this website are in Australian
Dollars (AUD$), please refer to the Currency Converter
on the Accommodation search page for the price
in your local currency.
Accommodation costs are for room only and do not
include transfer or breakfast cost unless otherwise
stated. Prices are inclusive of the Australian
Goods and Services Tax. Prices over accommodation
block out periods may alter from the prices advertised.
Contact us for further details.
Deposits. Payment is due within 72 hours of receiving
written confirmation from Visitor Centre. Please
proceed to our "Secure Payment" form
to submit credit card details.
Cancellation Policy
Whilst we provide a Free Booking Service, cancellations
of confirmed bookings (where payment has been
made) will attract a AUD$22.00 (inc. GST) administration
fee. This is in addition to the Cancellation Fee
of the Service Provider/Operator. We reserve the
right to offer alternative accommodation/tour
of a similar standard in the case of the accommodation/tour
operator overbooking their property or for any
reason beyond our control.
Tours
These operators reserve the right to alter itineraries
at any time as a result of fire, flood, extreme
weather conditions or any other circumstance beyond
their control.
SECURE PAY
BookEasy™ Secure Payment Gateway is provided
using SecurePay SecureBill Product. SecureBill
uses high security levels, which are standard
for Internet banking and large scale e-commerce
sites and involve the use of 128-bit encryption.
You can check the security level of a web page
by clicking on your Internet browser's padlock
or key icon. Encryption is the standard way of
protecting your information as it is transmitted
between you and SecurePay. This involves converting
the information into an unreadable code using
a "key" (and also decoding it using
this "key"). The longer the key, the
more difficult it is for others to break the encrypted
codes.
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